PRIVACY POLICY HAMUBERE Ltd we believe that Privacy is a fundamental right. This is why we designed the privacy policy below, intended to show you how we collect, use, secure and sometimes distribute some of your personal information acquired when you visit our website. It is therefore important that you take time to carefully read through this policy before using our website. HAMUBERE Ltd reserves the right to change this policy at any time. WHAT INFORMATION DO WE COLLECT? We collect most of the personal information directly from you when you use our website. Data may be collected in person, by telephone or electronically and is aimed at understanding our clients, their needs and improving their experience when using our services. The volume and type of information we collect depends on the way you use our website as well as the information you make available to us. Depending on your privacy settings we may obtain the following information: The information you make available to us: By using our website you provide us with certain personal information which includes your name, telephone contact, email address and postage address. Information collected automatically: some information will be collected automatically when you use our website. This information includes your product search history, liked or saved products, any interactions with our customer care service (information relating to the query and date of interaction may be saved), your IP address as well as your location as and when it is enabled on your device. Additionally, information may be collected automatically through use of cookies from our website but you have the right to make modifications to the information we are allowed to collect or you can reject the cookies wholly. HOW DO WE USE YOUR INFORMATION? We limit the collection and use of your personal information to the minimum we believe is necessary to deliver a superior service to you. We are able to do this by using your personal information in the following ways: We use the information we collect to personalize your experience when you access our website. This is made possible because the collected information enables us to have a better understanding of your needs vis a vis the services we provide. For example, by identifying your liked products or the category of products usually accessed, we can make similar suggestions or recommendations upon your next visit and make it simpler for you to find your preferred products. We use the information to contact you in regard to your account especially in case of any problems or disputes. To be able to send you emails about new books and trending stories published to our website, we think may be interesting to your regard. Additionally, we use the information to help us improve and maintain our services. We use the information to create and provide new services designed to enhance your experience with us. DO WE EVER DISCLOSE YOUR INFORMATION TO THIRD PARTIES? We do not disclose any of your personal information to third parties outside HAMUBERE Ltd company family, except in the following circumstances: When we have your consent to make any such disclosure to a third party. Remember that your consent will have to be explicitly given by you otherwise it will not be valid. Your SILENCE will not be considered consent. Where we have a legal obligation to disclose any information which might include some of your personal information, we collected. Where purchase is confirmed using debit or credit cards, certain Information from your account may be shared with the relevant card associations as well as our acquiring bank so as to successfully complete the transaction. COMMUNICATIONS We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information. You may at any time revoke or unsubscribe to these promotional materials by clicking the unsubscribe button at the bottom of such materials. The Communications section is for businesses that may contact users via email (email newsletters) or other methods. TRANSFER OF DATA We keep your information to our servers and we will retain the users email and password in order to help the users have login access and the data collected shall not be sold to any third parties HOW DO WE KEEP YOUR INFORMATION SECURE? We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. The safety measures in place are as follows: We use codified language namely hashing is the transformation of a string of characters into a usually shorter fixed-length value or key that represents the original string, this helps to protect our customers data and guarantee that their data is safe. We plan to use SSL (Secure sockets Layer) certificates for our website which will always ensure that the data collected from you remains private and secure. The website is secure by SSL encryption to protect whenever the user is on the website. WHAT HAPPENS IN CASE OF A DATA BREACH? We have designed our website to ensure the safety of your information at all times. However, we recognize that there is a need to have clear safety measures in place to be followed in case of any security breaches which have become increasingly common in our industry/ with the growth of the internet. We shall have a duty to inform you within a reasonable time of any data breach as and when it may arise. Provide you with clear options available to you depending on the nature of the breach so as to ensure safe recovery of your data and account with the least inconvenience to you. The following guidelines will be put in place to handle a data breach: a) Stop the breach Once we notice the breach, we shall contain the breach as quickly as possible depending on the nature of the attack and systems affected through isolating any system(s) accessed by the attacker so we can prevent the breach from spreading to the entire network. Disconnecting breached user accounts. b) Assess the damage Once the attack has been stopped and eliminated, we shall investigate it and assess the damage it has caused to HAMUBERE Ltd, to prevent future attackers from the same tactics and succeeding. We shall also investigate the affected systems so that any malware possibly left by the attacker can be detected. c) Notify those affected While investigating the data breach, we are able to discover all those who were affected, and those that could be. After the investigation, we shall notify any individuals who might be affected via email, mass email, phone calls or any other mediums of communication we typically use with the affected parties by citing the date of the breach, what was compromised and what the recipient can do for protection from any further damage. WHAT ARE YOUR RIGHTS REGARDING THE PERSONAL INFORMATION COLLECTED? Under this policy you have the following rights: You have a Right to access your personal information so to be able to make changes, update and even delete any of your information. You have a right not to provide certain information even though it may be necessary for you to use our services. Where you do not wish to receive emails or notifications from us or want to stop receiving them, you have the right to freely opt out at any point in time by notifying us of your intention to do so. At any time where you no longer feel interested in our services, you have a right to delete your account along with your personal information. DELIVERY POLICY Following are the terms and conditions that constitute delivery policy of HAMUBERE Ltd. DELIVERY TIMES All orders are processed within 5 hours for same day deliveries however express deliveries are made within 1 hour in Kigali and 24 hours outside Kigali. If we are experiencing a high volume of orders and deliveries we may delay slightly. Please allow us to 24 hours on promotional sale or promotional deliveries. If there will be a significant delay of your order, we will contact you via telephone and explain the cause of unexpected delay. REFUND POLICY Our refund policy last 3 days, if 3 days have elapsed we will not offer you a refund or exchange. To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it, in the same original packaging. To complete your return, we require a receipt or proof of purchase. SITUATIONS WHERE ONLY PARTIAL REFUND IS GRANTED: REFUNDS (IF APPLICABLE) Once your return is received and inspected we will send you an SMS to notify that we have received your return item. We will also notify you of the approval or rejection of your refund within 24 hours, if you are approved then your refund will be fully processed. However additional charges may occur. LATE OR MISSING REFUNDS If you haven’t received a refund yet, contact us by calling us directly on our contacts displayed on the website. APPLICABLE LAWS These terms are governed by and construed in accordance with Rwandan laws. Any dispute arising from us from these terms shall be determined at first instance by mutual negation and settlement within 7 days of the notification of a dispute by either party.